nba3: nba3: Hello. How may I assist you?
nba3: you: hi did you decrease video quality in replaying games?
nba3: nba3: no
nba3: nba3: they are the same as in the live
nba3: you: ok than live game also decrease, the difference to games a few games ago is obvious
nba3: you: im watching spurs dallas g3
nba3: nba3: Please right click the NBA/RayV icon on the bottom right of your desktop (in the system tray - next to clock) and choose exit. A 'Start Viewer' option should appear on the page, please press on it.
nba3: you: ok and should happen???
nba3: you: what
nba3: nba3: it should connect again - and it might be better
nba3: you: no it is not better
nba3: nba3: While watching a game, please right click on the nba icon in the taskbar (right bottom of your screen), then select support>channel player. Please check what is the current_dl_rate there and repeat this step a few times to take a few current dl rate tests. Please report if that rate drops under 730.
nba3: you: now its 792
nba3: you: is this the videobitrate???
nba3: nba3: that’s the download rate - and it seems to be fine
nba3: nba3: does this happen also when trying to watch other games?
nba3: you: its the first time i experience this
nba3: you: but dl_rate should be similar to the videobitrate, and for HD you promise 1500k
nba3: you: sorry it says 1200kbit in the FAQ
nba3: nba3: that’s correct - it should be between 1-1.2 Mbps
nba3: nba3: are you watching an HD game?
nba3: you: sure
nba3: nba3: please go to the rayv/nba icon right click on it - go to support -> connection and tell me what’s written under the NAT row
nba3: nba3: maybe a port blockage is preventing the full speed..\
nba3: you: ok, but the game i watched recently is over
nba3: nba3: still, the ports condition will be mentioned
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nba3: Hello. How may I assist you?
you: hi are you the one i talked to a minute ago? it was about video quality ind replay games
nba3: yes
nba3: it was me
you: ok the rayv crashed my browser when i switched the game
you: im now watching lakers stream there the dl_rate is 1000k
nba3: so it’s ok ten?
nba3: then?
nba3: as I’ve mentioned the download rate varies between 1-1.2 Mbps
you: for this game yeah, its also under the promised 1200k
you: for the dallas stream its far from ok, i paid for HD quality and so i want to see HD.
nba3: It varies - but it might go up to 1200
you: also the think that some replay streams only worked in SD
you: thing
nba3: If you are unsatisfied and want to downgrade to SD please mail us at
nbasupport@rayv.com
nba3: the timing is diferent for the HS and SD because the HD has comments and breaks inside
you: no i dont want to downgrade, i want a working HD solution or a refund. sometimes HD works fine, but it should always
nba3: as far as I know it works fine - yet again you can pass your request to the support e-mail...
nba3: I’m really sorry but don’t know what else i can do